Role Purpose The F&B; Service Manager is responsible for the smooth day-to-day operation of the café service floor, ensuring an excellent guest experience, robust team performance, and consistent Café Addict service standards.
The manager is expected to be actively present on the floor, leading the team, interacting with guests, and coordinating service operations.
- Take overall responsibility for service operations during the shift.
- Maintain an active presence on the floor and ensure smooth service flow.
- Welcome and interact with guests and ensure attentive, professional service.
- Handle guest feedback and complaints promptly and professionally.
- Monitor table service, order flow, cleanliness, ambience and overall guest experience.
- Take control of floor operations during peak hours.
Team Leadership
- Lead, supervise and support the service team.
- Conduct daily pre-shift briefings and allocate sections and responsibilities.
- Monitor grooming, communication, body language and service behaviour.
- Train and coach staff on service standards, menu knowledge and guest handling.
- Maintain team discipline and identify training or performance gaps.
- Support duty scheduling and manpower planning.
Service & Operations
- Ensure Café Addict SOPs and service standards are consistently followed.
- Ensure the team has strong menu, ingredient and allergen knowledge.
- Communicate unavailable items and operational updates before service.
- Coordinate effectively with kitchen, coffee/barista and billing teams.
- Monitor order delays and resolve service issues quickly.
- Ensure opening/closing procedures, operational checklists and service records are completed.
- Report equipment, furniture, property damage or maintenance requirements promptly.
Sales & Performance
- Monitor daily sales and service performance.
- Encourage appropriate menu recommendations and upselling.
- Review guest feedback and service-related online reviews.
- Identify opportunities to improve guest satisfaction, service efficiency and repeat visits.
Pay: ₹30,000.00 - ₹40,000.00 per month
Benefits
- Food provided
- Health insurance
- Paid time off
Work Location: In person
📌 F&B SERVICE MANAGER (Thrissur)
🏢 cafe addict
📍 Thrissur
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