Role & responsibilities

As a Duty Manager, your main responsibilities will include:

Operations Management

- Oversee and coordinate day-to-day operations within the assigned department or facility.
- Monitor workflows, ensure efficient utilization of resources, and implement process improvements as needed.
- Ensure compliance with established policies, procedures, and safety standards.
- Address operational challenges in a timely and effective manner.

Team Management:
- Recruit, train, and supervise a team of employees.
- Set performance expectations, provide ongoing feedback, and conduct regular performance evaluations.
- Foster a positive work environment, fostering teamwork, and motivating staff to deliver exceptional service.
- Develop staff schedules, ensuring adequate coverage and efficient use of labor resources.

Customer Service:
- Act as a primary contact point for customer inquiries, complaints, and escalations.
- Demonstrate a customer-centric approach while resolving issues promptly and effectively.
- Maintain solid customer relationships and strive to exceed customer expectations.
- Implement strategies and initiatives to enhance customer satisfaction and loyalty.

Problem Solving and Decision Making:




- Identify operational challenges and develop effective solutions.
- Analyze data and trends to inform decision-making.
- Make timely and informed decisions to resolve issues, using sound judgment and considering the impact on stakeholders.

Collaboration and Communication:
- Collaborate with other managers and departments to align goals and objectives.
- Communicate effectively with internal and external stakeholders to ensure smooth operations.
- Provide regular updates and reports to senior management on operational performance.

Qualifications:
- Bachelor's degree in a relevant field (preferred) or equivalent work experience.
- Proven experience in operations management or a related role.
- Strong leadership and team management skills.
- Exceptional problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Ability to handle multiple priorities and adapt to a dynamic work environment.
- Proficient in using computer systems and software for data analysis and reporting.

Note: The specific duties and responsibilities of a Duty Manager may vary depending on the industry and organization. This provides a general overview of the role.

📌 Facility Soft Service Executive (Bengaluru)
🏢 Jones Lang Lasalle Property Consultants
📍 Bengaluru