A.

Hospital Operations

Management

- Manage daily hospital operations and ensure the smooth functioning of all departments.

- Coordinate with Clinical, Nursing, Front Office, Billing, Pharmacy, Laboratory, Radiology, Housekeeping, Security, Maintenance, and other support departments.

- Monitor patient flow, OPD/IPD services, admission, discharge, and bed management.

- Ensure adequate manpower deployment and operational readiness across departments.

- Resolve operational issues and escalate critical concerns to the management.

B. Quality &

- NABH Compliance

- Ensure adherence to applicable NABH standards, hospital policies, SOPs, and quality protocols.

- Coordinate internal audits, quality inspections, and corrective and preventive action plans (CAPA).

- Monitor patient safety, infection prevention and control, biomedical waste management, and incident reporting in coordination with the respective departments.

- Ensure compliance with applicable statutory requirements, licences, and regulatory guidelines.

- Support NABH assessments, documentation, and continuous quality improvement initiatives.

C.

Patient

Experience &

- Service Excellence

- Monitor patient satisfaction, complaints, feedback, and service recovery.

- Ensure timely resolution of patient and attendant concerns.

- Improve turnaround time for registration, consultations, billing, investigations, and discharge.

- Ensure professional conduct, communication, and service standards among hospital staff.

D. Manpower &

- Department Coordination

- Coordinate with HR for recruitment, manpower planning, attendance, employee engagement, and training.

- Monitor staff discipline, grooming, punctuality, and adherence to hospital policies.





- Conduct regular departmental meetings and review operational performance.

- Identify training requirements and coordinate with HR and Quality teams.

E. Finance, Budget &

- Cost Control

- Monitor departmental budgets, operating expenses, and resource utilisation.

- Control avoidable expenditure and identify cost-saving opportunities without compromising patient safety.

- Review vendor bills, service contracts, and operational expenses in coordination with Finance and Administration.

- Monitor revenue-related operational issues, billing efficiency, and revenue leakage in coordination with Finance.

F. Facility &

- Support Services Management

- Supervise housekeeping, security, maintenance, biomedical equipment coordination, transport, and other support services.

- Ensure cleanliness, safety, equipment availability, and infrastructure readiness.

- Monitor vendor performance, service-level agreements (SLAs), and contract compliance.

- Ensure timely maintenance, repair, and closure of facility-related complaints.

G. Reporting &

- Performance Monitoring

- Prepare and submit daily, weekly, and monthly operational reports to management.

- Monitor key performance indicators (KPIs), including patient waiting time, bed occupancy, discharge turnaround time, patient complaints, manpower utilisation, and operational costs.

- Implement process improvements and track action-plan closure.





- Maintain accurate operational records and ensure timely submission of reports.

1. Key Performance Indicators (KPIs)

- Patient satisfaction and complaint closure rate.

- OPD/IPD operational efficiency and patient waiting time.

- Bed occupancy and discharge turnaround time.

- Compliance with NABH standards and internal audit requirements.

- Manpower productivity and attendance compliance.

- Budget adherence and operational cost control.

- Vendor SLA compliance and facility maintenance closure rate.

- Timely completion of corrective and preventive actions.

1. Skills &
- Competencies

- Strong leadership and team management skills.

- Excellent communication and interdepartmental coordination.

- Knowledge of hospital operations, quality management, and NABH standards.

- Problem-solving and decision-making abilities.

- Budgeting, cost control, and analytical skills.

- Proficiency in hospital information systems (HIS), MS Excel, and operational reporting.

- Ability to handle emergencies, patient escalations, and multiple priorities.

1. Authority &
- Accountability

- Responsible for ensuring effective day-to-day hospital operations.

- Accountable for operational performance, patient experience, service quality, and departmental coordination.

- Authorised to coordinate corrective actions and escalate critical operational, safety, and compliance issues to management.

- Responsible for ensuring adherence to approved hospital policies, procedures, and delegated financial authority.

Pay: ₹60,000.00 - ₹80,000.00 per month

Advantages

- Leave encashment

- Paid sick time

- Provident Fund

Work Location: In person

📌 Facility Director - Hospital (Nungambakkam)
🏢 Rainbow Children's Hospital, Guindy
📍 Nungambakkam