To handle customer enquiries, coordinate diagnostic test bookings, promote healthcare services, and ensure excellent patient experience through effective communication and timely follow-ups.
Key Duties & Responsibilities:
- Handle inbound and outbound calls related to pathology tests, radiology services, and health packages.
- Schedule diagnostic appointments and coordinate home sample collection.
- Provide accurate information regarding test prices, preparation instructions, and service availability.
- Follow up on customer enquiries and convert leads into confirmed bookings.
- Coordinate with diagnostic centres, laboratories, and phlebotomy teams.
- Handle customer complaints and ensure timely resolution.
- Maintain call records, booking details, and daily MIS reports.
- Achieve assigned calling, booking conversion, and sales targets.
- Maintain patient confidentiality and follow company policies and service standards.