Email and Chat Support Intern (Email Support, Chat Support, CRM, Communication Skills) | Remote

Crossing Infotech is hiring an Email and Chat Support Intern for a full-time remote internship in India. The internship runs for 1 to 3 months with a monthly stipend of INR 14,500 to INR 16,000. Freshers and students are welcome to apply.

About Crossing Infotech

Crossing Infotech is an IT solutions company that provides technology, data and business support services to its clients. Interns work on live projects under the guidance of experienced team members.

Job Details

Job Title: Email and Chat Support Intern

Duration: 1 to 3 months

Stipend: INR 14,500 to INR 16,000 per month

Employment Type: Full Time (Internship)

Work Mode: Remote

Location: India (Remote)

Experience Level: Internship / Entry Level

Responsibilities

- Respond to customer queries received through email and live chat in a clear and polite way
- Handle customer issues, complaints and requests and resolve them within the set time
- Use CRM and ticketing tools to record, track and update customer interactions
- Follow response templates, support guidelines and quality standards
- Escalate complex issues to the right team member with complete details
- Maintain customer records and prepare daily and weekly support reports in Excel or Google Sheets
- Collect customer feedback and share suggestions to improve the support process
- Work with the team to understand requirements and deliver tasks on time

Required Skills




- Excellent written English communication and typing skills
- Good spoken English and active listening skills
- Basic knowledge of email, chat tools and MS Office or Google Workspace
- Basic understanding of customer service and handling queries
- Patience, politeness and a problem-solving attitude
- Ability to work in a remote setup with a laptop and stable internet connection

Good to Have
- Familiarity with CRM or ticketing tools such as Zendesk, Freshdesk or HubSpot
- Basic knowledge of Excel or Google Sheets
- Typing speed of 30 words per minute or more
- Any customer support course or internship experience

Eligibility
- Students and recent graduates in BBA, B.Com, BA, B.Sc, BCA, B.Tech or any related field
- Freshers interested in building a career in customer support
- Candidates with a laptop or computer and a reliable internet connection

Benefits
- Monthly stipend of INR 14,500 to INR 16,000

- Internship completion certificate
- Hands-on experience on live customer support projects
- Remote work from anywhere in India
- Guidance and mentorship from the team

Equal Opportunity Crossing Infotech is an equal opportunity employer. All qualified applicants will be considered without regard to gender, religion, caste, disability or any other protected status.

How to Apply

Click the Apply button and fill your basic details and read the instruction to get Shortlisted. Shortlisted candidates will be contacted via Email for the next steps.

📌 Email and Chat Support Intern (Email Support, Chat Support, CRM, Communication Skills) | Remote (India)
🏢 Crossing Infotech
📍 India