EaseToLearn

— EDUCATION COUNSELLOR

Screening Form: https://tally.so/r/2j8Ll9

1. Role Overview The Education Counsellor converts suitable student and parent enquiries into course enrolments through needs-based counselling, clear course explanations, structured follow-up, and ethical communication. The role requires practical experience with an EdTech product or service and a target-oriented approach.

2. Eligibility & Employment Details

· Relevant experience: 2–3 years. Direct EdTech industry experience is mandatory; candidates with experience only in non-EdTech industries will not qualify.

· Age criterion: below 30 years.

· Compensation: Up to ₹45,000 per month, depending on relevant experience, skills, and interview assessment.

· Joining: Immediate joiners preferred; confirm actual notice period and earliest joining date.

· Work style: Student/customer-facing role with regular follow-ups, accurate CRM updates, and performance targets.

3. Key Responsibilities

· Contact prospective students/parents from assigned leads and understand their learning goals, eligibility, budget, timeline, and concerns.

· Explain relevant courses, delivery format, curriculum, duration, fees, admission/enrolment process, and outcomes accurately; never promise unsupported results.

· Assess lead fit and recommend appropriate next steps rather than pushing an unsuitable course.

· Handle objections around fees, time commitment, course relevance, trust, and decision-making using explicit, respectful explanations.

· Follow up through calls/messages at agreed intervals and maintain a clear next action for each active lead.

· Guide interested prospects through counselling, application, payment, documentation, and enrolment hand-offs as applicable.





· Update CRM records promptly with lead source, need, conversation summary, objections, status, next follow-up date, and outcome.

· Work toward agreed counselling, follow-up, conversion, and enrolment targets; review the funnel and improve weak stages.

· Coordinate with telecalling, marketing, academic, admissions, and operations teams to resolve queries and provide a smooth student experience.

· Protect student data and follow company processes, communication standards, and applicable privacy requirements.

4. Mandatory Qualifications & Skills

· 2–3 years of direct EdTech experience, ideally in education counselling, admissions, course sales, student enrolment, or a closely related student-facing role.

· Ability to explain the previous EdTech company, product/course range, target audience, lead sources, sales/counselling process, and personal contribution.

· Strong spoken communication in the languages required for the target market; active listening and clear explanation skills.

· Demonstrated follow-up discipline, objection handling, relationship building, and conversion-focused counselling.

· Comfort using CRM systems, spreadsheets, call logs, and basic reporting tools.

· Ability to explain measurable past performance honestly, such as monthly leads handled, counselling sessions, conversions, or target achievement.

5. Performance Measures (KPIs)

· Quality and completeness of counselling conversations.

· Follow-up completion and CRM data accuracy.

· Lead-to-counselling and counselling-to-enrolment conversion, measured against company targets.

· Achievement of agreed enrolment/revenue targets without misleading claims.

· Student/parent feedback, professionalism, and smooth coordination with internal teams.

Pay: Up to ₹45,000.00 per month

Work Location: In person

📌 EDUCATION COUNSELLOR (Janakpuri)
🏢 EaseToLearn
📍 Janakpuri