– E-COMMERCE OPERATIONS EXECUTIVE

Industry: Wet Wipes Manufacturing / FMCG / Personal Hygiene

Department: E-Commerce & Online Sales

Job Title: E-Commerce Operations Executive

Location: IMT Manesar Gurugram

Experience: 1–3 Years

1. Job Summary

The E-Commerce Operations Executive will be responsible for managing day-to-day online business operations for the company's wet wipes and personal hygiene products across e-commerce marketplaces and online sales channels. The role involves product listing, order processing, inventory management, marketplace coordination, pricing updates, promotional activities, sales reporting, returns management, and coordination with internal departments to ensure smooth and timely order fulfilment.
1. Key ResponsibilitiesA. Marketplace Management

- Manage daily operations across Amazon, Flipkart, Meesho, JioMart, and other relevant e-commerce platforms.
- Create, update, and optimize product listings for wet wipes, baby wipes, facial wipes, makeup remover wipes, antibacterial wipes, and other hygiene products, as applicable.
- Maintain accurate product titles, descriptions, images, pricing, pack sizes, SKU codes, and product specifications.
- Ensure listings reflect correct product claims, ingredients, usage instructions, pack quantities, and applicable compliance information.
- Monitor listing status, product availability, suppressed listings, and marketplace performance.

B. Order Processing & Fulfilment
- Monitor and process daily orders received from different online platforms.
- Coordinate with the warehouse and dispatch teams for timely order picking, packing, invoicing, and shipment.
- Ensure the correct SKU, pack size, quantity, and product variant are dispatched against each order.
- Track order status, shipping performance, cancellations, delivery issues, and pending shipments.
- Coordinate with marketplace fulfilment facilities and logistics partners, including FBA, Easy Ship, or other applicable fulfilment models.

C. Inventory & Stock Management
- Maintain accurate inventory levels across marketplaces, warehouses, and fulfilment centres.
- Coordinate with the production and warehouse teams to ensure adequate stock availability for fast-moving SKUs.
- Monitor stock-outs, slow-moving inventory, near-expiry products, and excess stock.
- Reconcile physical stock with marketplace inventory and report discrepancies.
- Plan replenishment based on sales trends, stock availability, and upcoming promotional events.
- Follow FIFO/FEFO practices wherever applicable.

D. Sales & Performance Monitoring
- Track daily, weekly, and monthly sales, order volumes, revenue, and SKU-wise performance.




- Prepare marketplace-wise and product-wise sales reports using Excel or other reporting tools.
- Monitor key metrics such as conversion rate, return rate, cancellation rate, order defect rate, and advertising performance, where applicable.
- Identify best-selling and underperforming products and recommend corrective actions.
- Analyse competitor pricing, product positioning, customer reviews, and market trends.

E. Pricing & Promotional Activities
- Update product prices, discounts, coupons, and promotional offers as approved by management.
- Coordinate marketplace campaigns, seasonal sales, deal events, and promotional calendars.
- Support product launches, new pack-size introductions, and current SKU onboarding.
- Coordinate with the marketing team for product images, banners, A+ content, brand pages, and promotional creatives.
- Monitor promotional effectiveness and report sales outcomes.

F. Customer Service & Returns Management
- Monitor customer queries, reviews, ratings, complaints, and product feedback.
- Coordinate resolution of order-related issues, damaged products, missing items, and incorrect shipments.
- Track returns, refunds, replacements, and customer claims in accordance with marketplace policies.
- Identify recurring complaints relating to wet wipes quality, moisture retention, packaging leakage, sealing, fragrance, or product performance and escalate them to the Quality Control (QC) team.
- Maintain records of returns, customer complaints, and corrective actions.

G. Coordination with Internal Departments
- Production: Coordinate demand forecasts, production schedules, and product availability.
- Warehouse & Dispatch: Ensure accurate picking, packing, labelling, and timely shipment.
- Quality Control: Escalate quality complaints, packaging defects, and batch-related issues.
- Finance & Accounts: Coordinate invoices, marketplace settlements, deductions, returns, and reconciliation.
- Marketing: Support content creation, promotions, brand visibility, and advertising campaigns.
- Sales: Align online pricing, product assortment, channel strategy, and sales targets.

H. Documentation & Compliance
- Maintain accurate SKU master data, product specifications, pricing records, and marketplace documentation.
- Coordinate GST-related invoices,



e-commerce documentation, and reconciliation with the accounts team.
- Ensure product listings and packaging information comply with applicable legal metrology, consumer protection, marketplace, and product-specific requirements.
- Maintain records of marketplace claims, returns, settlement reports, and operational issues.
- Ensure that product claims, including antibacterial or disinfectant claims where applicable, are properly approved and substantiated.

1. Required Qualifications

- Graduate in Commerce, Business Administration, Marketing, or a related field.
- 1–3 years of experience in e-commerce operations, preferably in FMCG, personal care, hygiene, or manufacturing.
- Experience with Amazon Seller Central, Flipkart Seller Hub, Meesho Supplier Panel, or similar platforms.
- Knowledge of inventory management, order fulfilment, returns processing, and marketplace reporting.
- Working knowledge of MS Excel, including filters, pivot tables, and basic formulas.
- Understanding of GST invoices and e-commerce settlement reconciliation is preferred.

1. Required Skills

- Strong analytical and problem-solving abilities.
- Good communication and coordination skills.
- Attention to detail in SKU management, product listings, and order processing.
- Ability to manage multiple marketplaces and meet operational deadlines.
- Understanding of online sales trends, pricing, promotions, and customer behaviour.
- Ability to work collaboratively with production, warehouse, finance, and marketing teams.

1. Key Performance Indicators (KPIs)

- Marketplace sales and revenue achievement.
- Order processing accuracy and on-time shipment rate.
- Product listing accuracy and listing availability.
- Inventory accuracy and reduction in stock-outs.
- Return, cancellation, and order defect rates.
- Timely resolution of customer complaints and marketplace issues.
- Accuracy of sales reports and settlement reconciliation.
- Effectiveness of promotional activities and SKU performance improvement.

1. Preferred Candidate Profile

The ideal candidate should be proactive, analytical, and familiar with online marketplace operations. Experience with FMCG, baby care, personal hygiene, wet wipes, tissues, or other fast-moving consumer products will be an added advantage. Note: The candidate should be comfortable coordinating directly with manufacturing, quality, warehouse, dispatch, and finance teams to ensure smooth end-to-end e-commerce operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 E-commerce Operations (Gurugram)
🏢 Ayika Sciences
📍 Gurugram