E-Commerce Operations Manager

Company: Sazrika

Location: Saroli, Surat

Working Hours: 10:00 AM – 6:30 PM

Employment Type: Full-Time

Salary: As per market standards and candidate experience

Job Overview

We are looking for an experienced and result-oriented E-Commerce Operations Manager to manage end-to-end marketplace operations, with a strong focus on the FBM (Fulfilled by Merchant) process. The candidate will be responsible for managing online orders, inventory, product listings, dispatches, returns, marketplace coordination, and overall operational efficiency across e-commerce platforms.

Roles & Responsibilities

1. End-to-End FBM Operations

- Manage the complete FBM order processing cycle, from order receipt to dispatch and delivery tracking.
- Coordinate with the warehouse, packing, and logistics teams for timely order fulfillment.
- Ensure accurate order processing, invoicing, packaging, shipping labels, and dispatch.
- Monitor pending orders, cancellations, delayed shipments, and delivery exceptions.
- Ensure compliance with marketplace-specific shipping and fulfillment guidelines.

2. Marketplace Management

- Manage day-to-day operations across marketplaces Myntra e-commerce platform.
- Monitor seller panels, order dashboards, and marketplace notifications.
- Coordinate with marketplace support teams to resolve operational issues.

3. Inventory & Warehouse Coordination

- Maintain accurate inventory across marketplaces and internal stock systems.
- Coordinate stock inward, outward, returns, exchanges, and damaged-product tracking.
- Reconcile physical stock with marketplace inventory.
- Prevent overselling, stock mismatches, and dispatch delays.

4. Returns, RTO & Reconciliation

- Monitor customer returns, Return to Origin (RTO), refunds, and replacement orders.




- Coordinate return pickups and quality checks of returned products.
- Track claims, deductions, penalties, and payment discrepancies.
- Maintain accurate order-wise and settlement-wise reconciliation records.

5. Reporting & Performance Monitoring

- Prepare daily, weekly, and monthly operational reports.
- Track orders received, dispatched, pending, cancelled, returned, and delivered.
- Monitor dispatch TAT, return rates, inventory accuracy, and operational errors.
- Identify process gaps and implement improvements to increase efficiency.

6. Team Management & Coordination

- Coordinate with warehouse, packing, catalog, accounts, and customer support teams.
- Allocate daily tasks and monitor team productivity.
- Ensure smooth communication between departments and timely completion of orders.
- Take ownership of operational issues and ensure timely resolution.

Required Skills & Qualifications
- Minimum 2–5 years of experience in e-commerce operations or marketplace management.
- Practical knowledge of end-to-end FBM operations is essential.
- Experience with Myntra marketplace.
- Good knowledge of order processing, inventory management, returns, RTO, and reconciliation.
- Strong coordination, problem-solving, communication, and team-management skills.
- Experience in fashion or apparel e-commerce will be preferred.

Key Performance Indicators (KPIs)
- On-time order dispatch and fulfillment.
- Inventory accuracy and stock reconciliation.
- Reduction in cancellations, RTO, and operational errors.
- Timely return processing and settlement reconciliation.
- Marketplace compliance and overall operational efficiency.

Interested candidates can share their updated resume along with their current salary, expected salary, notice period, and relevant marketplace experience. Pay: ₹12,000.00 - ₹35,000.00 per month

Perks

- Internet reimbursement
- Paid time off

Work Location: In person

📌 E-commerce Operations Manager (Surat)
🏢 Sazrika
📍 Surat