Key Responsibilities

- Oversee daily hotel operations and ensure smooth functioning during assigned shifts.

- Supervise front-office activities, including guest check-ins, check-outs, room allocation, and guest requests.

- Handle guest complaints, resolve service-related issues, and ensure high levels of guest satisfaction.

- Coordinate with housekeeping, food and beverage, engineering, and security teams to ensure efficient operations.

- Supervise and guide staff members to maintain professional service standards.

- Monitor room availability, occupancy status, and operational reports.

- Manage VIP arrivals, special guest requests, and escalated service concerns.

- Ensure compliance with hotel policies, safety procedures, and service standards.





- Maintain accurate shift handover reports and communicate pending issues to the relevant teams.

Candidate Requirements

- Minimum 1 year of relevant experience in hotel operations, front office, guest relations, or a similar hospitality role.

- Freshers are not eligible for this position.

- Robust verbal communication, interpersonal, and customer service skills.

- Good leadership, coordination, and problem-solving abilities.

- Ability to handle guest concerns professionally and work effectively under pressure.

- Willingness to work rotational shifts, including weekends and holidays.

- A service-oriented attitude with a commitment to guest satisfaction.

📌 Duty Manager (Mumbai Suburban)
🏢 Talent Corner HR Services
📍 Mumbai Suburban