Position Title

Documentation Specialist

Experience Range- 6 to 12 yEARS

Skills Must Have (Max up to 3)

- 6+ years in customer-facing enterprise software documentation (ERP, MES, supply chain, or comparable), with a published portfolio.
- Ownership of documentation standards, style guides, templates, terminology, and help-center information architecture.
- Hands-on help-authoring/CCMS tools (e.g., MadCap Flare, Paligo, Heretto, Document360, Zendesk Guide, Confluence), publishing, versioning, and single-sourcing.

Skills Valuable to have (Max up to 3)

- Manufacturing/packaging domain expertise (ERP/MES, corrugated, labels, shop-floor workflows, inventory, WIP, order-to-cash).
- Docs-as-code or structured authoring (Markdown/Git, DITA/XML); API/integration documentation.
- Video/e-learning content, AI-assisted documentation with human validation, localization, or AI-search-ready content.

Major responsibility

- Own and maintain user guides, configuration/admin guides, quick references, in-app help,



and release notes for ERP/MES products.
- Set content standards, terminology, templates, and information architecture; manage publishing workflows and content audits.
- Work with Product, Engineering, QA, Implementation, and Support to validate instructions, cover releases, and document AI-enabled features.
- Measure content quality using search analytics, page performance, support-ticket deflection, and customer feedback.

Notes/Additional details

- Candidate must be able to use/test the product independently and explain complex multi-step manufacturing workflows in clear, practical language.
- Portfolio of published customer-facing documentation required for evaluation.
- Experience with ERP, MES, or manufacturing data environments.
- Target organization: Aptean, EPS, EPICOR, INFOR
- 3 days a week - hybrid mode

📌 Document Specialist (Bengaluru)
🏢 Orcapod Consulting Services
📍 Bengaluru