We are looking for a motivated and enthusiastic Desktop Support Engineer for our client to support client projects. The candidate will be responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring the smooth functioning of desktop systems and IT equipment.

Role : Desktop Support Engineer

Location : Unit 01-02, 2nd floor, Ascendas park, square mall, international tech park, Whitefield, Bangalore south, Bangalore, 560066, Karnataka, India.

Pay Rate : 25K per month(in hand/No Deductions)

Immediate joiners Required

Shift: Day shift

Role Summary:

Tier 1 Help Desk Analysts are the first point of contact for all IT-related incidents and service requests. They ensure timely logging, classification, and resolution of issues while maintaining high customer satisfaction.

Key Responsibilities:

Receive, log, and track calls/emails through the ticketing system.

Perform call logging & recording and ensure accurate web logging of tickets.

Conduct incident classification,



initial investigation, and diagnosis.

Provide initial troubleshooting and support based on a defined knowledge base and SOPs.

Escalate incidents to Onsite Support or relevant teams when required.

Ensure proper incident closure, confirming resolution with users.

Conduct basic trend analysis to identify recurring issues.

Manage Service Request Catalogue items, including password resets, access requests, and standard configurations.

Maintain excellent communication and follow-up with end-users.

Qualifications:

Diploma/Graduate in IT or related field.

2-4 years of experience

Robust communication and customer service skills.

Understanding Windows/Mac OS, MS Office, and common IT applications.

- Ability to follow procedures and document accurately.

Interested candidates can share their resumes at [email protected]

📌 Desktop Support Engineer (Bangalore Metropolitan Area)
🏢 Techify Care
📍 Bangalore Metropolitan Area