We are looking for a Desktop Support Engineer to provide on-site technical support to bank employees and ensure the smooth functioning of desktops, laptops, printers, network connectivity, and other IT infrastructure across the branch/office.

Key Responsibilities

- Provide L1/L2 desktop and end-user technical support.
- Install, configure, troubleshoot and maintain desktops, laptops, and peripherals.
- Troubleshoot Windows OS, MS Office, email and other business applications.
- Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners and other peripherals.
- Troubleshoot basic LAN, Wi-Fi, TCP/IP and network connectivity issues.
- Configure and troubleshoot printers, scanners and other banking peripherals.
- Handle user incidents and service requests within defined SLA timelines.
- Perform software installation, updates, patches, and system configuration.
- Maintain IT asset records and update hardware/software inventory.
- Coordinate with network, server and application teams for escalated issues.
- Follow bank IT security policies,



access-control procedures and standard support processes.
- Prepare daily/weekly support reports and maintain proper incident documentation.
- Ensure minimal downtime and timely resolution of branch IT issues.

Required Skills

- Strong knowledge of Windows OS, MS Office, and desktop troubleshooting.
- Good understanding of LAN, TCP/IP, DNS, DHCP, and basic networking.
- Hands-on experience with printers, scanners and other peripherals.
- Knowledge of hardware troubleshooting and preventive maintenance.
- Basic understanding of IT asset management and ticketing systems.
- Positive communication and customer-handling skills.
- Ability to work independently at branch/onsite locations.

Benefits:
- Health insurance
- Provident Fund

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Desktop support Engineer APGB (Guntur)
🏢 ASCENT E-DIGIT SOLUTIONS
📍 Guntur