Position: Assistant Manager - Internal IT

Work Location: Airoli, Navi Mumbai (WFO)

Job Summary The Assistant Manager - Internal IT will be responsible for managing IT infrastructure, end-user computing services, network and security operations, IT asset lifecycle management, vendor coordination, and compliance activities. The role requires hands-on expertise in IT operations, cybersecurity, network administration, and user support to ensure smooth business operations and adherence to organizational standards.

Key Responsibilities

IT Operations & User Support

- Resolve IT incidents and service requests within defined SLAs.
- Provide support for desktops, laptops, operating systems, and business applications.
- Support Microsoft 365 services including Outlook, Teams, and OneDrive.
- Troubleshoot network, VPN, printer, internet, and user connectivity issues.

Identity & Access Management

- Manage Active Directory user accounts, groups, permissions, and access requests.
- Handle user onboarding, offboarding, and access provisioning activities.
- Ensure compliance with organizational access control policies.

Network & Security Administration

- Configure and manage Fortinet firewalls, firewall policies, and VPN connectivity.
- Configure, monitor, and troubleshoot Aruba wireless infrastructure.
- Analyze SOC alerts, investigate security incidents, and implement remediation actions.
- Manage endpoint security compliance, including antivirus and EDR solutions.




- Deploy and administer Trellix Drive Encryption and maintain recovery keys.

Infrastructure & Hardware Management

- Troubleshoot desktop, laptop, and server hardware-related issues.
- Coordinate with OEMs and vendors for warranty support, repairs, and hardware replacement.
- Manage spare inventory and optimize hardware utilization.
- Track and coordinate vendor support cases until closure.

IT Asset & Vendor Management

- Manage the complete IT asset lifecycle, including procurement, allocation, reassignment, retrieval, and disposal.
- Perform secure data wiping and device preparation before redeployment.
- Conduct quarterly IT asset verification and maintain accurate inventory records.
- Coordinate with vendors for procurement, warranty claims, and support services.

Compliance & Documentation

- Ensure compliance with Quality, EOHS, and Information Security requirements.
- Maintain IT documentation, operational reports, asset records, and audit evidence.
- Support internal and external audits.

Required Skills

End User Computing Support

Working knowledge of AD and M365 products

Fortinet Firewall Management

Aruba Wireless Infrastructure

VPN Administration & Troubleshooting

Endpoint Security Solutions (AV/EDR)

Network Troubleshooting (LAN/WAN/Wi-Fi)

Vendor Management

Qualification & Experience

Bachelors degree in information technology, Computer Science, or related field.

5-8 years of experience in IT Infrastructure, End User Computing, Network Administration.

📌 Desktop Support Engineer (Navi Mumbai)
🏢 Clover Infotech
📍 Navi Mumbai