Responsibilities include

- Greet visitors, guests, or customers in a friendly and professional manner, providing a positive first impression of the organization.

- Assist with inquiries and provide accurate information about the organization's products, services, or facilities.

- Answer phone calls, transfer calls, and take messages as necessary.

- Maintain a clean and organized reception area, ensuring it is presentable and well-stocked with necessary supplies such as brochures, forms, or other informational materials.

- Process check-ins and check-outs for guests or clients, verifying identification, collecting necessary information, and ensuring a smooth and effective process.

- Provide keys or access cards and inform guests about relevant policies, amenities, and services.

- Assist guests or clients in making reservations or bookings, either in person, over the phone, or through online systems. Provide accurate information regarding availability, rates, and special promotions.

- Perform various administrative duties such as handling mail and packages, filing documents, maintaining records, and managing correspondence.

- Use computer systems, software, or databases to input and retrieve information as required.

- Handle customer complaints, concerns, or issues promptly and effectively, seeking solutions and escalating problems to supervisors or relevant departments when necessary.

- Maintain a calm and professional demeanor,



even in challenging situations.

- Monitor the reception area, ensuring unauthorized individuals do not enter restricted areas.

- Follow security protocols and procedures, including issuing visitor badges, monitoring CCTV cameras, and reporting any suspicious activities or incidents to appropriate personnel.

- Process payments, invoices, or transactions accurately, accepting cash, credit cards, or other forms of payment. Maintain a balanced cash drawer and reconcile financial records at the end of each shift.

- Liaise with other departments, employees, or colleagues to relay information, coordinate guest requests, and ensure smooth operations.

- Communicate effectively both verbally and in writing.

- Stay updated on relevant information, policies, and procedures related to the organization, its services, and any regulatory or safety requirements.

- Adhere to privacy and confidentiality guidelines, ensuring sensitive information is handled securely.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Ability to commute/relocate

- Colva, Goa 403708: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s)

- Are you willing to make the commute?

Language

- English (Required)

Shift availability

- Night Shift (Preferred)

Work Location: In person

📌 Desk Attendant (Colva)
🏢 The Baywatch Resort, Goa
📍 Colva