Job Title: Deputy General Manager - Operations

Location: Maharashtra, India

About the Company: Our client is a well-known Group owning multiple Hospitality assets (Managed and Operated by International Luxury Hotel Brands) in a JV with a leading Global PE Firm with a significant presence in India.

About The Role:

Our Clients are seeking an experienced Hospitality Operations Professional to drive operational excellence across its Hotel Assets Portfolio . The role requires robust expertise in overall Hotel Operations including Rooms and F&B;, with a focus on guest experience, operational efficiency, and business performance. The position will report to the Head of Operations at Corporate Office.

Key Responsibilities:

- Drive operational performance across the Company’s Hotel Assets .
- Analyse operational and financial KPIs, review hotel P&Ls;, and make recommendations.
- Contribute towards Improvement of service standards, guest satisfaction, productivity, and cost efficiency.
- Evaluate distribution performance, channel mix, and customer acquisition costs.
- Ensure adherence to SOPs, brand standards, and quality benchmarks.
- Support budgeting,



capex planning, hotel transitions, and pre-opening initiatives.
- Work closely with Operator / Hotel teams and department heads to align operational priorities.
- Present performance reviews, insights, and action plans to leadership and ownership stakeholders.

Qualifications:

- Bachelor’s Degree in Hospitality Management, or a related field.
- 12-14 years of experience in the Hospitality industry, with at least 2 years in a senior role such as Hotel Manager/ Director Operations/ EAM of a reputed International Hotel Brand.
- Proven experience and knowledge of Rooms and F&B; Operations.
- Strong Financial acumen and experience with budgetary management.
- Familiarity with international luxury hotel brand standards and operations.
- Sound understanding of hotel P&Ls; , financial and operational KPIs, distribution, and channel acquisition.
- Experience in luxury, upscale, or business hotels.
- Stakeholder-management and good communication skills.
- Experience with international hotel brands preferred.

📌 Deputy General Manager Operations (Maharashtra)
🏢 SMA - Strategic Management Alliance
📍 Maharashtra