You will work on the domain and process of generating, monitoring and delivering energy data to customers through Zendesk-based support operations. The role needs solid communication skills, analytical ability and the flexibility to work rotating and night shifts to support global customers across time zones.
ROLES & RESPONSIBILITIES
- Monitor, triage and resolve customer support tickets in Zendesk, ensuring timely and accurate responses
- Troubleshoot customer issues and escalations, verify data accuracy, and track and report on ticket trends
- Support onboarding and account setup for new and existing customers as needed
- Collaborate with team members and cross-functional teams to resolve dependencies and keep ticket resolution smooth
- Maintain and contribute to the knowledge base (KEDB/FAQs) for faster issue resolution
SKILLS REQUIRED
- Exceptionally good written and verbal communication skills (a key selection criterion)
- Proficiency in MS Excel (pivots, formulae, etc.)
- Strong attention to detail and analytical and troubleshooting ability
- Ability to work rotating shifts, including night shifts, for global coverage
- Good to have: Zendesk (ticket classification, triage and resolution workflows)
- Preferred: Data analysis experience in the finance, billing, payments or energy domain
- Added advantage: SQL-based tracking and reporting
- Experience: 0-2 Years
EDUCATIONAL QUALIFICATION Only candidates with one of the following degrees will be considered:
- BSc or MSc in Computer Science
- BE or ME in Computer Engineering, Electrical Engineering or Electronics Engineering
WORK MODEL & SHIFTS
- Hybrid model with rotational shifts: Morning, Evening and Night, plus the General Shift
- General Shift: work from the office at Tidel Park, Taramani, Chennai
- Morning, Evening and Night Shifts: work from home
- Working days are Monday to Friday; Saturday and Sunday are off
COMPENSATION
- Bachelor's degree holders: 3.21 LPA CTC
- Master's degree holders: 3.56 LPA CTC
- Shift allowance: 300 per shift, over and above CTC
- Night shift allowance: 500 per night shift, over and above CTC
📌 Data Support Analyst (Chennai)
🏢 Aniaaz Consulting
📍 Chennai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.