Data Center Level 2 Support Specialist Navi Mumbai – Immediate Joiners Preferred

1. Operational Support & Troubleshooting

- Serve as second-level escalation for data center incidents reported by Level 1 support or monitoring systems.

- Troubleshoot and resolve hardware and network connectivity issues.

- Perform root cause analysis (RCA) and implement corrective or preventive actions.

- Handle server builds, reimaging, configuration, and patching in coordination with platform teams.

- Manage hardware maintenance and replacement (e.g., drives, RAM, network cards, power supplies).

- Handle network issues at L1 and L2 level.

1. Monitoring & Maintenance

- Monitor infrastructure systems (servers, storage, virtualization platforms, network connectivity, and environmental sensors).

- Analyze and respond to alerts from monitoring tools.

- Perform preventive maintenance and ensure data center systems meet uptime and SLA targets.

- Validate backups, replication, and failover mechanisms.

1. Change & Incident Management

- Execute planned maintenance and approved configuration changes during maintenance windows.

1. Coordination & Collaboration

- Work closely with Server, Storage, and Cloud teams for cross-functional issue resolution.





- Liaise with hardware and software vendors for escalation and RMA coordination.

- Mentor and support Level 1 technicians with technical guidance and knowledge transfer.

- Provide onsite support during off-business hours in case of emergencies.

1. Documentation & Reporting

- Maintain accurate operational documentation, SOPs, and troubleshooting guides.

- Record incidents, changes, and work logs in the ticketing system (ServiceNow, Remedy, etc.).

- Provide regular performance, capacity, and incident reports to management.

1. Compliance & Security

- Ensure compliance with enterprise IT security and audit standards.

- Enforce data center physical access and safety policies.

- Support audit and compliance teams during IT infrastructure assessments.

1. Technical Skills

- Proficiency in Network Administration.

- Basic understanding of virtualization platforms (VMware vSphere, Hyper-V).

- Familiarity with SAN/NAS storage technologies (NetApp, Dell EMC, HPE, etc.).

- Experience with monitoring and ticketing tools (ServiceNow, SCOM, SolarWinds, Nagios, etc.).

1. Work Environment

- In office, enterprise data center with 24/7 operations.

- Fixed 9 AM–6 PM shift, and off-hour support may be required.

- Location: Panvel, Navi Mumbai.

📌 Data Center Engineer (Mumbai)
🏢 ValuePoint
📍 Mumbai