Roles and Responsibilities :

- Provide exceptional customer support through chat, email, and phone channels to resolve customer queries and concerns in a timely manner.

- Troubleshoot technical issues related to software products using problem-solving skills and knowledge of product features.

- Collaborate with internal teams such as development, marketing, and sales to identify areas for improvement in the product or service offerings.

- Maintain accurate records of customer interactions using CRM software for future reference.

Job Requirements :

- 0.6-10 years of experience in Customer Support Specialist role with expertise in Chat Support.

- Robust understanding of software products and ability to troubleshoot technical issues independently.

- Excellent communication skills with the ability to articulate complex information clearly over various mediums (written & verbal).

- Proficiency in using CRM software for tracking customer interactions.

📌 Customer Support Specialist- GGN/A (Gurugram)
🏢 TP
📍 Gurugram