We are seeking a dedicated and experienced Customer Support Team Lead to join our dynamic team in Karnataka or Tamil Nadu. The ideal candidate will have a strong background in customer support and service, particularly within the BPO and international call center sectors. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities

- Lead and manage a team of customer support agents, providing guidance, training, and support to enhance their performance.

- Monitor team performance metrics and implement strategies to improve service quality and efficiency.
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
- Collaborate with other departments to streamline processes and improve the overall customer experience.
- Conduct regular team meetings to discuss performance, share updates,



and foster a positive team setting.
- Stay updated on industry trends and best practices in customer support and service.

Required Skills

- Proven experience in customer support or customer service roles, preferably in a BPO or international call center environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Familiarity with customer support software and tools. If you are passionate about customer service and have the skills to lead a team to success, we encourage you to apply for this exciting opportunity. Join us in delivering outstanding support to our customers and making a positive impact in our organization.

This job is provided by Shine.com

📌 Customer Support Team Lead (Bengaluru)
🏢 KG Invicta Services (KGiS)
📍 Bengaluru