18 Oct
|
Technoarete Research and Development Association
|
Chennai
18 Oct
Technoarete Research and Development Association
Chennai
Experience: 1–3 years in Customer Support / Customer Success / Customer Service.
Key Responsibilities
Handle customer queries via Phone, Email, WhatsApp & Zoho Desk.
Resolve issues within SLAs and ensure customer satisfaction.
Handle refund/cancellation requests with a retention-first approach.
Follow up with customers and reduce churn.
Coordinate with internal teams for issue resolution.
Maintain CRM/Helpdesk records and customer feedback reports.
Required Skills
Excellent verbal and written English.
Strong communication, empathy, and problem-solving skills.
Customer-first mindset.
Positive multitasking and conflict-resolution abilities.
Zoho Desk/CRM experience preferred.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits
- Provident Fund
Work Location: In person
📌 Customer Support Specialist (Chennai)
🏢 Technoarete Research and Development Association
📍 Chennai