Industry: Consultation-Based Mobile Application

Salary: ₹12,000-₹24,000 per month

Job Type: Full-Time

Location: Kirti Nagar, Delhi

About the RoleWe are looking for a customer-focused and proactive Customer Support Executive to handle customer queries and provide a smooth experience on our consultation-based mobile application. The candidate will assist users with app-related issues, bookings, payments, wallet/recharge queries, and connecting with consultants.

Key Responsibilities

- Handle customer queries through calls, WhatsApp, chat, and other support channels.
- Assist users with app navigation, registration, login, and account-related issues.
- Resolve queries related to consultation bookings, chat/call sessions, recharge, wallet balance, and payments.
- Coordinate with consultants and internal teams to resolve customer concerns.
- Follow up with customers regarding unresolved issues and ensure timely resolution.
- Help customers understand app features, offers, and ongoing promotions.
- Handle customer complaints professionally and maintain high customer satisfaction.
- Maintain records of customer interactions, complaints, and resolutions.
- Identify recurring customer issues and share feedback with the relevant team.




- Support customer retention and encourage users to continue using the application through helpful and timely assistance.

Required Skills & Qualifications
- Good communication skills in Hindi and English.
- Basic knowledge of mobile applications and digital payment processes.
- Strong problem-solving and customer-handling skills.
- Patient, polite, and professional approach while dealing with customers.
- Ability to manage multiple queries and follow up consistently.
- Basic computer knowledge and familiarity with WhatsApp, CRM tools, and spreadsheets.
- Prior experience in customer support, customer service, or a BPO is preferred. Freshers with positive communication skills may also apply.

Preferred Candidate Profile
- Customer-friendly, responsible, and detail-oriented.
- Comfortable working in a fast-paced, customer-centric environment.
- Able to handle customer complaints calmly and efficiently.
- Willing to learn about the application's features, consultation process, and support workflows.

Salary & Benefits
- Salary Range: ₹12,000 – ₹24,000 per month, depending on experience, communication skills, and suitability for the role.
- Opportunity to learn and grow in a technology-driven business.
- Supportive work environment with opportunities for career development.

📌 Customer Support Professional (New Delhi)
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