We’re Hiring | Customer Support Manager

Location: Bhopal | Work From Office

Experience: 4–7 Years

Key Responsibilities:

- Lead and manage the customer support team.
- Handle customer escalations, complaints, and warranty-related issues.
- Monitor KPIs, response time, resolution rate, and customer satisfaction.
- Coordinate with E-commerce, Repair, and Technical teams.
- Improve support processes and team productivity.

Requirements:

- Strong team management and communication skills.
- Experience with CRM, ticketing systems, and MIS reporting.
- Working knowledge of Zoho ERP is preferred.
- Experience in consumer electronics or e-commerce is an advantage.

Apply at: [email protected] Job Types: Full-time, Permanent

Pay: Up to ₹600,000.00 per year

Perks

- Paid sick time

Application Question(s):
- Can you join immediately?
- Mention your Current CTC and Expected CTC?

Experience:
- total work: 2 years (Preferred)

Work Location: In person

📌 Customer Support Manager (Bhopal)
🏢 IZI
📍 Bhopal