resolve queries/complaints, provide basic technical support
Key Skills: Strong communication,
positive listening, phone etiquette,
tech-friendly
Responsibilities
Manage multiple calls efficiently
Ensure quick and digital resolution of issues
Build positive customer relationships &
handle escalations
Expectation
Good product & process knowledge
High call handling & resolution efficiency
Contribute to team performance and customer satisfaction
Requirement Details
Education Qualification
Electrical Engineer preferred
Experience (in years)
2
Skill Set Requirement
Strong verbal & written communication skills
Good listening skills & phone etiquette
Basic technical understanding (electrical/
products)
Ability to handle multiple calls & multitask efficiently
Good problem-solving & customer handling skills
Comfortable with computers, CRM tools & digital platforms
Ability to remain calm and de-escalate situations
Preferred candidate profile
Role: Customer Service, Industry Type: Packaging & Containers, Department: Customer Success, Service & Operations, Employment Type: Full Time, Temporary/Contractual Role Category: Customer Success, Service & Operations - Other Education UG: B.Tech / B.E. in Electrical read more