Role & responsibilities

- Manage customer queries and provide support through chat and phone calls.

- Assist customers with order tracking, deliveries, cancellations, returns, and refunds.

- Resolve customer issues promptly while ensuring a positive customer experience.

- Coordinate with internal teams to address escalations and ensure timely resolution.

- Maintain accurate records of customer interactions and follow-ups.

- Meet customer support KPIs, including response time, resolution time, and customer satisfaction.

- Adhere to company policies, processes, and service quality standards.

Preferred candidate profile

- Freshers are welcome to apply.

- Good communication skills in Hindi and English (Hindi is mandatory).

- Robust customer-handling and problem-solving abilities.

- Comfortable handling both chat and voice support.

- Basic computer knowledge and ability to learn new tools.

- Customer-focused, patient, and willing to work in rotational shifts and rotational weekly offs.

- Immediate joiners preferred.

📌 Customer Support Executive (Bengaluru)
🏢 Sliksync Technologies
📍 Bengaluru