We are looking for individuals with solid communication and relationship-building skills to handle customer queries, provide timely assistance, and maintain good product knowledge.
Key Responsibilities:
- Handle inbound and outbound customer calls.
- Assist customers with product, service, and offer-related queries.
- Provide support through calls, chat, and email.
- Understand customer needs and offer suitable solutions.
- Maintain strong product and service knowledge.
- Communicate clearly and professionally with customers.
- Coordinate with internal teams for refunds, technical support, and product queries.
- Escalate unresolved issues and ensure timely resolution.
Eligibility Criteria:
- Graduation and Masters in Finance specialisation is a must.
- Excellent verbal and written communication skills.