Job Summary The RM Executive is responsible for managing student relationships, ensuring high levels of engagement, and providing necessary support throughout their academic journey. This role requires excellent communication, problem-solving skills, and a student-centric approach to enhance retention and satisfaction.

Key Responsibilities:

● Act as the primary point of contact for students, addressing their inquiries via calls, emails, and in-person interactions.

● Guide students on course details, enrollment processes, academic schedules, and exam registrations.

● Provide personalized support to students, ensuring they stay motivated and engaged throughout their studies.

● Handle and resolve student concerns efficiently, ensuring a positive learning experience.

● Maintain and update student records, attendance, and feedback in the system.

● Collaborate with faculty, academic coordinators,



and other departments to enhance student experience.

● Assist students with fee payments, installment plans, and financial queries.

● Conduct regular follow-ups with students to track their progress and address any challenges.

● Organize student engagement activities, webinars, and academic workshops.

● Ensure adherence to company policies and escalate complex issues to senior management when necessary.

Qualifications:

● Bachelor’s degree in any discipline (Education, Business Administration, or related fields preferred).

● Minimum 1 year of experience in student relationship management, customer service, or academic administration.

● Solid verbal and written communication skills in English

Work Location: In person

📌 Customer Support Executive (CSE) (Kochi)
🏢 Indian institute of commerce Lakshya
📍 Kochi