Communication: Hindi and English Communication Required
Location: Navi mumbai
Roles & Responsibilities
- Handle customer queries through calls, chat, and email.
- Understand customer concerns and provide accurate and timely solutions.
- Resolve customer complaints professionally and efficiently.
- Provide clear information regarding products, services, and processes.
- Maintain accurate records of customer interactions and follow-ups.
- Escalate complex customer issues to the appropriate department when required.
- Coordinate with internal teams to ensure timely resolution of customer concerns.
- Maintain professional and courteous communication with customers.
- Follow company policies, processes, and quality standards.
- Ensure a positive customer experience and maintain service quality.
Candidate Requirements
- Minimum qualification: 12th Pass.
- Freshers are welcome to apply
- Hindi and English communication skills are mandatory.
- Good verbal and written communication abilities.
- Strong listening and problem-solving skills.
- Basic computer knowledge.
- Skilled attitude and customer-focused approach.
- Ability to work effectively in a team environment.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits
- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Provident Fund
Application Question(s):
- How much do you rate your English communication skill out of 10?
- How many months of experience do you have in calling related roles?
- What's your last in-hand salary ?
- Are you ok with the sales role with higher incentive ?