– Customer Support Executive

Company: FreshyZo Foods Private LimitedLocation: Raipur, ChhattisgarhJob Type: Full-TimeWork Mode: OfflineTiming: Morning shift 6:30AM - 3PMExperience: Minimum 1-2 YearsPreferred Qualification: BCA, BBA, Bcom, MBA (Marketing, Operations, Business Administration, or a related field)

About FreshyZo

FreshyZo Foods Private Limited is a growing dairy brand delivering fresh, high-quality dairy products directly to customers' doorsteps. Our product range includes Cow Milk, Buffalo Milk, A2 Milk, Desi Cow Ghee, Paneer, Dahi, and other dairy products.

We are looking for a customer-focused and proactive Customer Support Executive to handle customer queries, resolve complaints, coordinate with internal teams, and ensure a smooth customer experience.

Roles & Responsibilities

1. Customer Query Handling

- Handle customer queries through phone calls, WhatsApp, and other communication channels.
- Provide accurate information about products, prices, subscriptions, offers, payments, and delivery schedules.
- Assist customers with app-related issues, wallet recharges, subscription plans, and account queries.
- Maintain qualified and polite communication with customers.

2. Complaint & Issue Resolution

- Resolve customer complaints related to delayed deliveries, missed orders, milk quality, leakage, and damaged or spoiled products.
- Coordinate with delivery staff and operations teams to ensure timely resolution.
- Escalate complex or unresolved issues to the Customer Support Manager.
- Follow up with customers to confirm that their issues have been resolved satisfactorily.

3. Customer Retention & Engagement

- Contact inactive customers to understand their concerns and encourage them to restart their subscriptions.
- Follow up with customers regarding subscription renewals and feedback.
- Assist in resolving customer concerns to reduce cancellations and improve retention.
- Maintain positive relationships with existing customers.

4. Order & Subscription Management

- Assist customers with subscription changes,



delivery pauses, address updates, and other service requests.
- Coordinate with relevant teams regarding order-related changes and special customer requirements.
- Ensure customer requests are recorded and processed accurately.

5. Customer Feedback & Reporting

- Collect customer feedback and identify recurring issues.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM or designated system.
- Submit daily activity reports and pending-issue updates to the reporting manager.
- Follow company SOPs and meet assigned productivity and service-quality targets.

Required Qualifications & Skills

- Graduate in any discipline; a degree in Business Administration or a related field is preferred.
- 1–2 years of experience in customer support, customer service, telecalling, or a similar role preferred.
- Freshers with excellent communication skills and a customer-first attitude may also apply.
- Good verbal communication skills in Hindi; basic English communication is an advantage.
- Basic computer knowledge and familiarity with MS Excel, CRM tools, and WhatsApp.
- Strong listening, problem-solving, and interpersonal skills.
- Ability to handle customer complaints patiently and professionally.
- Willingness to learn, take responsibility, and work in a fast-paced environment.

Preferred Candidate Profile

- Experience in D2C, e-commerce, FMCG, food delivery, dairy, or subscription-based businesses.
- Comfortable handling customer calls and WhatsApp conversations.
- Ability to manage multiple customer requests while maintaining accuracy.
- Positive attitude, patience, and a strong sense of ownership.

Compensation & Benefits

- Salary as per experience, skills, and interview performance.
- Laptop, phone & sim will be provided.
- Flexible week offs
- Opportunity to grow with a fast-growing consumer brand.
- Training and development opportunities.
- Supportive team environment with performance-based growth opportunities.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 Customer Support Executive (CSE) (Raipur)
🏢 Freshyzo Foods
📍 Raipur