Customer Support Executive – E-commerce Non-Voice Process
Job Location: New Town, Kolkata
Salary: ₹17,000 per month (In-Hand)
Experience: Freshers can apply
Qualification: Graduate or Undergraduate
Working Days: 5 days a week
Weekly Off: 2 rotational offs
Shift: Rotational shifts
Transport Facility: One-way cab facility plus ₹1,400 travel allowance
We are hiring Customer Support Executives for an E-commerce Non-Voice Process at our New Town, Kolkata location. This is an excellent opportunity for freshers and candidates looking to start their careers in customer service.
The selected candidates will be responsible for handling customer queries through written communication channels, resolving order-related issues, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through non-voice channels such as chat, email, or other written communication platforms.
- Resolve customer concerns related to orders, deliveries, returns, refunds, and services.
- Provide accurate, clear, and timely responses to customer queries.
- Maintain proper documentation of customer interactions and resolutions.
- Follow company policies and standard operating procedures while assisting customers.
- Ensure customer satisfaction through effective query resolution.
- Meet quality, productivity, and performance targets.
Skills and Requirements
- Good written communication skills.
- Basic computer knowledge and typing skills.
- Ability to understand and resolve customer queries effectively.
- Good attention to detail and accuracy.
- Customer-focused attitude and problem-solving skills.
- Ability to work in a quick-paced environment.
- Willingness to work in rotational shifts and rotational weekly offs.
Eligibility Criteria
- Graduates and undergraduates are eligible to apply.
- Freshers are welcome.
- Candidates interested in customer support and e-commerce operations are encouraged to apply.
Salary and Benefits
- Monthly in-hand salary of ₹17,000.
- One-way cab facility.
- Additional travel allowance of ₹1,400.
- Five working days per week.
- Two rotational weekly offs.
- Opportunity to gain experience in customer service and e-commerce operations.