Hiring: Customer Support (CS) & Service Desk (SD) JL2 / JL3

Job Locations: Bangalore & Pune

Work Mode: Work from Office (Mandatory)

Shift: 247 rotational shifts with rotational weekly offs

Salary Budget

- JL2: Up to 3.5 LPA

- JL3: Up to 5.5 LPA

We are looking for candidates for Customer Support (CS) and Service Desk (SD) roles who can provide excellent customer service, handle customer queries, and resolve technical and service-related issues. Candidates will act as the first point of contact for customers and service users, assisting them through voice calls, chat, email, and other support channels.

Key Responsibilities

- Handle customer queries and resolve issues through calls, chat, and email.

- Act as the first point of contact for customer and service-related requests. - Understand customer concerns, analyse problems, and provide timely and effective resolutions.

- Provide technical support for laptop/desktop troubleshooting and VPN installation.

- Assist with Microsoft Outlook 365, BitLocker, and Active Directory-related issues.

- Handle requests related to information, system access, and other services.

- Demonstrate excellent communication, analytical thinking, and problem-solving skills.

- Resolve customer issues independently, efficiently, and professionally.

- Maintain good time management and ensure a positive customer experience.

- Be proactive and demonstrate respect for customers' time.

Eligibility Criteria





- Qualification: Any full time graduate with 15 years of formal education.
- Experience: 15 years, depending on the job level and profile.
- Candidates with prior technical support experience must have at least 1 year of Service Desk Technical Support experience.
- Knowledge of Microsoft Outlook 365, BitLocker, and Active Directory is required for the technical Service Desk profile.
- Experience in laptop/desktop troubleshooting and VPN installation is required for the technical Service Desk profile.
- Excellent verbal and written communication skills.
- Willingness to work in a voice support process and 247 rotational shifts.
- Rotational weekly offs and work from office are mandatory.
- Candidates must have completed double vaccination, as specified in the JD.

Note: Candidates will be screened according to the relevant CS or SD profile, experience, technical skills, and applicable salary budget. HR ADEEBA - Call - (phone hidden) Email:[email protected]

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📌 Customer Support/ Service Desk (Bengaluru)
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