Role We are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis.

You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.

What you’ll do (Role Expectations)

- Execute essential tasks related to the activation of products, features, and services for a global customer base
- Review and analyze URLs to determine their purpose or content and assign them to the appropriate category
- Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams
- Partner cross-functionally across the organization to guarantee the successful delivery of complex services and technical features
- Own customer-facing interactions for critical projects, including sharing vital updates regarding data center migrations and technical infrastructure changes

Who You Are (Success Profile)

- You act like an owner. Your passion for the mission fuels your bias for action, and you operate with the integrity that comes from genuinely caring about every customer outcome.
- You are a problem-solver. You lean into challenges and are energized by finding solutions,



knowing that tackling the difficult problems is where you deliver the greatest impact.
- You are a learner.

You possess a true growth mindset, constantly seeking feedback and developing your skills to become an even more effective partner and teammate.

- You are customer-obsessed. You build deep empathy for both internal and external stakeholders, anchoring every decision in solving real-world problems for those we serve.
- You operate with urgency. You recognize that in a high-growth environment, speed and quality must coexist, and you maintain a relentless focus on delivering high-impact results quickly.

What We’re Looking for (Minimum Qualifications)

- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- At least 2 years of dedicated experience in a customer service or support environment
- Foundational understanding of networking concepts, including the OSI model
- Demonstrated expertise in customer interaction, project management, and disciplined time management
- Proven ability to rapidly learn and apply new organizational processes, policies, and service knowledge

What Will Make You Stand Out (Preferred Qualifications)

- Positive understanding of TCP/IP protocols and general networking architecture
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- CCNA certification or equivalent technical validation
- Direct experience managing high-touch customer engagements or communicating technical migration details

📌 Customer Support Associate I (India)
🏢 Zscaler
📍 India