Customer Support Assistant Manager-2+ years-Bangalore

Own consumer complaint resolution, coordinate with internal teams and external partners, run digital campaigns, and improve operations through automation and dashboards.

Location: Bangalore

Your Future Employer: It is an Indian food and beverage company best known for its flagship brand Paper Boat, which offers traditional Indian drinks, juices, and ethnic beverages. The company focuses on bringing authentic Indian flavours and nostalgic beverage experiences to consumers through cutting-edge products and packaging.

Responsibilities

- Manage consumer complaints from intake to closure, ensuring timely resolution and addressing root causes.
- Track complaint trends and share insights with relevant teams.
- Coordinate with Sales, Distribution, and Channel teams; keep partners updated and follow through on actions.
- Plan and run WhatsApp and other digital campaigns, monitor performance, and improve results.
- Identify opportunities to automate recurring tasks; maintain dashboards and work with tech teams to improve tools.
- Manage external vendors, review their performance and costs, and collaborate with Sales Excellence and Sales Development teams.

Requirements:

- 24 years of relevant work experience, preferably in E-commerce or Quick Commerce.
- Experience handling customer complaints, support, or customer experience operations.
- Familiarity with WhatsApp tools, CRM or support platforms, and dashboards.




- Good working knowledge of Excel or Google Sheets; basic automation skills are a plus.
- Clear communication, strong follow-through, and ability to coordinate across multiple teams and vendors.
- FMCG experience is an advantage.

What Is in It for You

- Opportunity to improve the end-to-end consumer experience.
- Exposure to digital campaigns, automation, analytics, and operational tools.
- Collaboration with Sales, Distribution, Channel, Sales Excellence, and Sales Development teams.
- Responsibility for managing vendors and delivering measurable improvements.
- Reach Us: If you think this role is aligned with your career, kindly share your updated CV at [email protected] for a confidential discussion on the opportunity.
- Disclaimer:We specialize in Senior to C-Level niche recruitment. We are committed to providing an inclusive hiring experience and do not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not hear from us within one week, please consider that your profile has not been shortlisted for this opportunity.

Profile Keywords: Consumer complaints, customer experience, complaint resolution, root-cause analysis, E-commerce, Quick Commerce, FMCG WhatsApp campaigns, CRM, dashboards, Excel/Google Sheets, automation, vendor management, Sales and Distribution coordination

📌 Customer Support-2+ years-Bangalore (Bengaluru)
🏢 Crescendo Global Leadership Hiring India
📍 Bengaluru