Job highlights

- sales-team adoption and overal experience quality
- products is strongly preferred
- Regularly visit experience centres and assess technology usage,customer journeys,
- experience
- Experience in real estate sales / support,PropTech or technology-led real estate

data-astro-cid-nlk44stn> Customer Success Manager 4-7 years

About the job

We are looking for a Customer Success Manager to manage the ongoing success and performance of IICs technology-driven experiences and client accounts. This is a hands-on role combining client management, analytics, reporting, experience-centre audits and post-implementation governance. The ideal candidate will have a real estate sales/support or

PropTech background, robust analytical thinking, excellent communication skills and an auditors mindset.

Responsibilities

- Manage client relationships and ensure the ongoing health and success of deployed

experiences.
- Regularly visit experience centres and assess technology usage, customer journeys,

sales-team adoption and overal experience quality.
- Create and maintain internal and external reports, dashboards and performance

reviews.
- Work with SaaS dashboards to monitor utilisation, engagement and performance,

identify trends and proactively flag issues.
- Interact with salespeople and frontline teams to understand chalenges, ask the right

questions and convert feedback into actionable insights.
- Conduct periodic quality,



mystery and customer journey audits and track corrective

actions.
- Monitor AMCs, SLAs, escalations and post-deployment issues, ensuring clear

ownership and closure.
- Coordinate with Operations, Technology and Analytics teams to drive accountability

and resolution.
- Track training requirements and identify gaps affecting adoption or customer

experience.
- Identify opportunities to improve existing deployments and support account growth.

job requirements
- 4-7 years of experience in Customer Success, Sales Support, Client Servicing, Account

Management or similar roles.
- Experience in real estate sales/support, PropTech or technology-led real estate

products is strongly preferred.
- Hands-on experience with Google Analytics, dashboards, reporting and data analysis.
- Strong analytical and problem-solving skils.
- Excelent interpersonal, communication and presentation skils.
- Someone who can confidently interact with real estate salespeople and senior client

stakeholders.
- An auditors mindset - observant, structured, detail-oriented and comfortable

identifying gaps and holding stakeholders accountable.
- Strong ownership, folow-through and ability to work cross-functionaly.

Interested Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Mumbai)
🏢 INK IN CAPS
📍 Mumbai