KLOOVY / ROLE PROFILE

Customer Success Executive

Help customers turn AI visibility insights into approved, completed work.

Experience

1–2 years

Function

Customer Success

Employment

Full-time

Location To be confirmed The Role

Kloovy helps brands understand how they appear in AI-generated answers, identify visibility gaps, and move prioritized improvements through human approval, execution, and verification. As our Customer Success Executive, you will guide customers through that journey: from onboarding and their first audit to regular adoption reviews and clear progress reporting. You will make the product understandable, keep customer work unblocked, and ensure customer feedback reaches the people building Kloovy.

Responsibilities

● Onboard and activate customers — Run kickoff and onboarding sessions; help customers set up projects, domains, goals, prompts, competitors, and available integrations; guide them to a useful first audit and agreed next steps.

● Make product insights actionable — Explain AI visibility scores, citation checks, competitor share of voice, SEO findings, and prioritized action cards in transparent customer language. Help customers understand impact, effort, approval, execution, and verification status.

● Build trusted customer relationships — Own day-to-day communication for an assigned set of customers. Lead regular check-ins, capture goals and blockers, follow up on decisions, and keep stakeholders informed with concise progress updates.

● Drive adoption and value — Review product usage and customer goals, spot low adoption or delivery risks early, and agree practical next steps. Help customers use Kloovy as an ongoing improvement workflow rather than a one-time report.





● Share customer analytics and progress — Present clear updates on AI visibility trends, citation performance, competitor movement, and completed actions. Discuss progress and open gaps with customers, then share concise customer growth insights and risks with the Kloovy team.

● Coordinate issue resolution — Triage customer questions, reproduce issues where possible, and work with product, engineering, SEO, and implementation teams to resolve them. Set clear expectations and close the loop with the customer.

● Bring the customer voice into Kloovy — Document recurring questions, objections, requested workflows, and success stories. Share structured feedback with the product team and help improve onboarding guides, FAQs, playbooks, and reporting.

● Support retention and growth — Monitor customer health and renewal readiness, surface risks in time, and identify relevant opportunities to deepen adoption. Partner with the commercial owner on expansion conversations where appropriate.

Required Skills

● 1–2 years of experience in customer success, customer support, account coordination, SaaS onboarding, implementation, or a closely related customer-facing role.

● Clear, confident written and spoken communication; comfortable leading calls, demos, and training for customers.

● A reliable follow-through habit: you organize requests, record decisions, manage several open items, and close loops without being chased.

● Curiosity about how customers work and the ability to translate product or technical information into practical next steps.

● Comfort working with cross-functional teams and adapting as an early-stage product and its processes evolve.

● Working knowledge of spreadsheets, presentations, CRM or ticketing tools, and video-conferencing platforms.

KLOOVY • CUSTOMER SUCCESS EXECUTIVE

📌 Customer Success Executive Help customers turn AI visibility insights into approved, completed work. (Bengaluru)
🏢 Kloovy
📍 Bengaluru