Customer Success Engineer | CashFlo

Location: Mumbai – Andheri East (In-office)

Employment: Full-time

Experience: 2–4 years

Team: Engineering

Reports to: Engineering Manager

Company Description

CashFlo is an AI-driven Finance & Accounting company transforming how businesses pay and get paid. The company is addressing India's massive working capital challenges by building intelligent financial solutions that streamline payments, lending, and accounting workflows.

Processing over ₹20,000 crore in invoices every month across 300,000 MSMEs and 1,200+ corporates, CashFlo operates at the intersection of Payments, Lending, and SaaS, with over 30 lending partners integrated into its ecosystem.

Backed by Elevation Capital and General Catalyst, CashFlo brings together leadership from BCG, ISB, IIM, and ICAI, along with experienced industry veterans. The company is building technology-driven financial infrastructure to make business transactions faster, smarter, and more efficient.

Role Description

As a Customer Success Engineer at CashFlo, you'll play a critical role in ensuring the successful deployment, configuration, and ongoing technical performance of the company's platform for enterprise customers. This is a full-time, in-office role based in Mumbai, where you'll work at the intersection of engineering, customer success, and product, combining hands-on technical problem-solving with direct customer interaction.

You'll support enterprise deployments, configure integrations and workflows, troubleshoot production issues, and investigate challenges related to data pipelines, APIs, databases, and cloud infrastructure. Working closely with customers, you'll understand their business requirements, resolve technical challenges, and translate their needs into actionable inputs for the Product and Engineering teams.

This is not a traditional customer support role. You'll be expected to work directly with technical systems, handle L1 and L2 production support, debug complex integration and data issues,



and contribute to deployment documentation and process improvements. You'll also collaborate with senior engineers on complex implementations, ensuring enterprise customers experience reliable and seamless platform performance.

Qualifications

- 2–4 years of experience in customer-facing technical roles, including technical support (L1/L2), deployment, implementation, or solutions engineering.
- Working knowledge of Java (Spring Boot) or Python, with the ability to understand and troubleshoot backend applications.
- Hands-on experience with PostgreSQL and strong proficiency in SQL for querying, investigating, and resolving data-related issues.
- Solid understanding of ETL pipelines and data workflows, including data ingestion, transformation, validation, and reconciliation.
- Experience working with APIs, databases, and file-based integrations, with the ability to diagnose and troubleshoot integration issues.
- Familiarity with monitoring and logging tools to investigate production incidents, identify root causes, and improve system reliability.
- Experience with cloud platforms such as AWS, GCP, or Azure, along with an understanding of cloud networking fundamentals.
- Strong technical troubleshooting and analytical problem-solving skills, with the ability to investigate complex platform, infrastructure, and performance issues.
- Ability to handle L1 and L2 production support, document incidents effectively, and coordinate escalations with engineering teams.
- Excellent written and verbal communication skills, with the ability to interact directly with enterprise customers and translate technical concepts into clear explanations.
- Experience creating technical documentation, deployment guides, runbooks, and troubleshooting resources.
- Prior experience working with SaaS, fintech, or enterprise technology platforms is preferred.
- Exposure to ERP systems such as SAP, finance and accounting workflows, or enterprise integrations is an added advantage.
- Ability to thrive in a rapid-paced startup or high-growth environment, take ownership of technical challenges, and collaborate effectively across engineering, product, and customer-facing teams.

📌 Customer Success Engineer (Mumbai)
🏢 Round1 Jobs
📍 Mumbai