We are looking for a customer-focused and dedicated Customer Service Representative to handle customer queries, provide effective solutions, and maintain robust customer relationships. The ideal candidate should have excellent communication skills in English, Hindi, and Telugu, along with a positive attitude and problem-solving abilities.
Key Responsibilities
Handle customer inquiries via phone calls, emails, and chat.
Respond to customer concerns promptly and professionally.
Provide accurate information and effective solutions.
Maintain records of customer interactions and resolutions.
Build and maintain positive customer relationships.
Identify opportunities to improve customer service processes.
Stay updated on products, services, and policies.
Coordinate with team members to achieve customer service goals.
Required Skills & Qualifications
Fluency in English, Hindi, and Telugu is mandatory.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Customer-focused attitude, patience, and empathy.
Ability to multitask and manage time effectively.
Basic computer knowledge, MS Office, email, and CRM systems.
Education & Experience
Bachelor's degree or equivalent qualification preferred.
1–4 years of relevant customer service experience preferred.
Freshers may be considered if they meet the communication requirements.
Working Days:
6 days per week.
Sunday off.
Job Location: Marol, Mumbai, Maharashtra.
Pay: ₹10,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Service Representative (Mumbai)
🏢 Cluster Neuron
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.