Sky Service Card Premium - RM_Sky Channel-Contact Centre Inbound_Noida - Handle inbound customer service calls related to Sky Service Card Premium.
- Provide assistance and resolve customer queries efficiently in a contact centre workplace.
- Maintain professionalism and ensure customer satisfaction through effective communication.
- Work collaboratively within the team to meet service level agreements and quality standards.
- Adapt to the dynamic nature of contact centre operations and customer needs.
- Utilize problem-solving skills to address customer issues promptly.
- Follow company policies and procedures while managing customer interactions.
- Maintain accurate records of customer interactions and transactions.
- Demonstrate patience and empathy while dealing with diverse customer profiles.
- Contribute to continuous improvement initiatives within the contact centre.
📌 Customer Service Representative - Inbound Contact Centre (Noida)
🏢 Kotak Mahindra Bank
📍 Noida
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