Customer Service Intern (Customer Support, Ticketing, CRM, Communication Skills) | Remote

Crossing Infotech is hiring a Customer Service Intern for a full-time remote internship in India. The internship runs for 1 to 3 months with a monthly stipend of INR 14,500 to INR 16,000. Freshers and students are welcome to apply.

About Crossing Infotech

Crossing Infotech is an IT solutions company that provides technology, data and business support services to its clients. Interns work on live projects under the guidance of experienced team members.

Job Details

Job Title: Customer Service Intern

Duration: 1 to 3 months

Stipend: INR 14,500 to INR 16,000 per month

Employment Type: Full Time (Internship)

Work Mode: Remote

Location: India (Remote)

Experience Level: Internship / Entry Level

Responsibilities

- Handle customer queries, requests and complaints through phone, email and chat in a polite and professional way
- Create, track and update support tickets using ticketing and CRM tools
- Resolve customer issues within the set time and follow up until they are closed
- Follow support guidelines, scripts and quality standards in every customer interaction
- Escalate complex issues to the right team member with complete details
- Maintain customer records and prepare daily and weekly service reports in Excel or Google Sheets
- Collect customer feedback and suggest ways to improve the customer experience
- Work with the team to understand requirements and deliver tasks on time

Required Skills




- Good spoken and written English communication skills
- Basic understanding of customer service and handling customer queries
- Basic knowledge of MS Office or Google Workspace
- Familiarity with ticketing systems or CRM tools
- Patience, active listening and a problem-solving attitude
- Ability to work in a remote setup with a laptop and stable internet connection

Positive to Have
- Experience with tools such as Zendesk, Freshdesk or HubSpot
- Basic knowledge of Excel or Google Sheets
- Typing speed of 30 words per minute or more
- Any customer service course, certification or internship experience

Eligibility
- Students and recent graduates in BBA, B.Com, BA, B.Sc, BCA, B.Tech or any related field
- Freshers interested in building a career in customer service
- Candidates with a laptop or computer and a stable internet connection

Benefits
- Monthly stipend of INR 14,500 to INR 16,000

- Internship completion certificate
- Hands-on experience on live customer service projects
- Remote work from anywhere in India
- Guidance and mentorship from the team

Equal Opportunity Crossing Infotech is an equal opportunity employer. All qualified applicants will be considered without regard to gender, religion, caste, disability or any other protected status.

How to Apply

Click the Apply button and fill your basic details and read the instruction to get Shortlisted. Shortlisted candidates will be contacted via Email for the next steps.

📌 Customer Service Intern (Customer Support, Ticketing, CRM, Communication Skills) | Remote (India)
🏢 Crossing Infotech
📍 India