Company Description: TARON MATERIAL HANDLING EQUIPMENTS PRIVATE LIMITED (TARON) is a 100% subsidiary of LEAP INDIA PRIVATE LIMITED. TARON delivers high-quality Material Handling Equipment (MHE). The company offers both brand new and refurbished equipment from well-known OEMs, ensuring compliance with environmental, quality, and safety norms.

In addition to supplying equipment, TARON provides a trained pool of operators and technicians to manage operations end-to-end and maintain a high level of customer service. This integrated approach makes TARON a dependable partner for businesses seeking efficient, reliable material-handling solutions.

Role Description: The Customer Service Manager is a full-time role based in MUMBAI H.O. This role is responsible for overseeing all customer service activities, including managing customer inquiries, resolving issues, and ensuring prompt and accurate communication with clients. The individual will coordinate with operations, sales, and technical teams to address service requests, track equipment performance, and ensure commitments are met.

Daily responsibilities include monitoring customer satisfaction levels, analyzing service trends, preparing reports, and implementing improvements to service processes.

The Customer Service

Manager will also develop and guide the customer service team, establish service standards,



and maintain strong relationships with key accounts to support business growth.

Qualifications

- Candidates should possess strong Customer Service Management and Customer Support skills, with experience handling complex service requests and escalations.
- Candidates should possess a proven focus on Customer Satisfaction, including the ability to monitor feedback, implement improvements, and build long-term client relationships.
- Candidates should possess excellent Communication skills, both verbal and written, to interact effectively with customers, internal teams, and external partners.
- Candidates should possess solid Analytical Skills to interpret service data, identify trends, and recommend practical solutions to improve service performance.
- Relevant experience in customer-facing roles within industrial equipment, logistics, supply chain, or related sectors is beneficial.
- Demonstrated team leadership or supervisory experience in a customer service setting is preferred.
- Working knowledge of CRM or service management tools and proficiency in standard office software (e.g., MS Office) are advantageous.
- A bachelor’s degree in business, operations, engineering, or a related field is preferred, or equivalent practical experience in customer service management.

📌 Customer Service Manager (Mumbai)
🏢 TARON MATERIAL HANDLING EQUIPMENTS (P
📍 Mumbai