Job highlights

- 6+ years in customer support with expertise in B2B and industrial distribution, skilled in complaint handling and ERP/CRM tools
- Manage customer inquiries, order processing, complaint resolution, coordinate with internal teams, maintain CRM, and achieve service KPIs

- Customer Support Executive Location: Noida (Work from Office)

Department: Customer Support

Reporting Manager: Learning & Development

About RS Components

RS Components is a leading global distributor of industrial, automation, electrical, and electronic products.

About the Role

RS Components is looking for a customer-focused and proactive Customer Support Executive to manage customer inquiries, order processing, complaint resolution, and service excellence.

Key Responsibilities

- Handle inbound and outbound customer emails, calls and chat queries professionally.

•Handle inbound and outbound customer emails, calls and chat queries professionally.

•Assist customers with product information, quotations, order placement, order tracking, and returns.

- Resolve customer complaints and escalate complex issues to the concerned departments.
- Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
- Coordinate with sales, logistics, warehouse, and finance teams for smooth order execution.
- Maintain accurate customer records and update CRM systems regularly. Ensure timely follow-up on pending customer requests and open cases. Support customers regarding payment status, invoices,



delivery schedules, and documentation.

•Achieve service KPIs such as response time, resolution time, and customer satisfaction scores.

•Identify upselling and cross-selling opportunities and pass leads to the sales team.

- Maintain a high level of product and process knowledge.

- Customers Complaint register with complaint trend
- Managing Response rate - Customer Responsiveness (Calls, WhatsApp, Emails)
- Complaint Resolution & Customer Satisfaction
- Lead Management
- VOC / NPS Analysis & Improvement
- Customer Escalations
- Continuous Improvement
- Valuable in Excel, Power Point and Communications

Required Skills & Qualifications Graduate in any discipline (preferred: Business / Commerce / Technical background).

6+ years of experience in customer support, telesales, or service operations.

Excellent verbal and written communication skills.

Strong problem-solving and complaint-handling ability.

Good knowledge of MS Office, ERP, and CRM tools.

Ability to multitask and work under deadlines.

Customer-centric attitude with positive approach.

Preferred Experience

- Experience in B2B customer support or industrial/electronics distribution industry preferred.
- Knowledge of supply chain/order management processes will be an advantage.

Key Competencies

•Customer Focus

•Communication Skills

•Team Collaboration

•Ownership & Accountability

•Time Management

•Attention to Detail

📌 Customer Service Executive (Noida)
🏢 RS Components u0026 Controls
📍 Noida