Handle Inbound and Out Bound Calls Handle a chat process Schedule, confirm, and reschedule appointments for veterinary consultations, vaccinations, grooming, diagnostics, and other services. Assist pet parents with queries regarding hospital services, consultation timings, doctor availability, and service charges. Provide appointment reminders, vaccination follow-ups, and post-consultation follow-up calls as per hospital protocols.
Coordinate with veterinarians, reception, billing, and hospital operations teams to ensure smooth service delivery. Address customer complaints and concerns professionally and escalate medical or emergency-related queries to the veterinary team. Ensure a positive customer experience through timely responses, empathetic communication, and skilled behavior.
Maintain customer confidentiality and adhere to hospital policies and service standards.
No Night
Shift for female Candidates
📌 Customer Service Executive (New Delhi)
🏢 Max Petz Hospitals
📍 New Delhi
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