Hiring Alert | Athena Escalation Desk | Hexaware Technologies

Position: Customer Management (CM) Athena Escalation Desk

Company: Hexaware Technologies

Work Type: 80% Backend | 20% Calls

Job Details:

Shift: Rotational Shifts

Working Days: 5 Days a Week

Week Offs: 2 Rotational Week Offs

Salary: Up to 33,500 In-Hand per month

Eligibility Criteria

HSC / Graduate candidates can apply.

Minimum 6 months of experience in Email Escalations Level 2

within a Customer Service department.

Experience handling customer complaints and Level 2 escalations is mandatory.

Excellent written and verbal communication skills.

Valuable typing speed of 30 WPM with 90% accuracy.

Key Responsibilities:

Handle customer complaints and Level 2 escalations efficiently.

Manage customer escalations primarily through email and backend operations.

Resolve customer issues professionally and within defined timelines.

Maintain high standards of customer satisfaction and service quality.





Communicate effectively with internal teams to ensure timely resolution.

Interview Rounds:

HR Round

Email Assessment

Chat Versant Assessment

Operations Round

Typing Test

Interested Candidates Apply Now!

HR Contact: Stacey

Company: Hexaware Technologies

Phone: (phone hidden)

Email: [email protected]

Interested candidates can share their updated resumes via email or contact HR directly for further details.

Role: Email Support, Industry Type: BPM / BPO, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Graduation Not Required read more

Key Skills Skills highlighted with ‘‘ are preferred keyskills English Language SkillsNon Voice ProcessInternational Non VoiceBPO Customer ServiceEmail Process

📌 Customer Service Executive (Thane)
🏢 Hexaware Technologies
📍 Thane