: Customer Service Executive – Voice Process Job Title: Customer Service Executive – Voice Process Department: Customer Service / Customer Support Job Type: Full-Time Experience: Freshers and Experienced Candidates Work Mode: Work from Office Employment Type: Permanent / Contractual, as per company requirements Job SummaryWe are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for the Voice Process. The selected candidates will handle inbound and/or outbound customer calls, resolve customer queries, provide accurate information, and ensure a positive customer experience while maintaining service quality standards. Key ResponsibilitiesHandle inbound and outbound customer calls professionally.

Respond to customer queries regarding products, services, orders, payments, or account-related concerns. Provide accurate information and resolve customer issues within the defined turnaround time. Maintain a polite, skilled, and customer-friendly approach throughout the conversation.

Understand customer requirements and provide appropriate solutions. Escalate complex issues to the concerned department whenever required. Maintain accurate records of customer interactions in the CRM system.

Achieve defined performance targets, including call quality, customer satisfaction, productivity, and resolution rates. Follow company policies, standard operating procedures, and data confidentiality guidelines. Work collaboratively with team members to improve customer satisfaction.

Eligibility Criteria Education: Graduate or undergraduate candidates, as per company requirements.

Communication Skills:



Good verbal communication skills in English and/or Hindi, depending on the process.

Computer Skills: Basic knowledge of computers, MS Office, and internet applications.

Customer Orientation: Ability to understand customer concerns and provide effective solutions.

Other Requirements: Willingness to work in rotational shifts, weekends, or night shifts, if applicable. Freshers with good communication skills are encouraged to apply.

Required

SkillsEffective verbal communication and active listening. Problem-solving and customer-handling skills. Patience, empathy, and a positive attitude. Ability to manage difficult conversations professionally. Basic typing and computer proficiency. Time management and the ability to work under pressure. Willingness to learn and achieve performance targets.

Key Performance

Indicators (KPIs)Number of calls handled per day. Customer satisfaction score (CSAT).

First Call

Resolution (FCR).

Average Handling

Time (AHT). Call quality and process compliance. Attendance, punctuality, and schedule adherence.

Salary and BenefitsSalary: As per company standards and candidate eligibility.

Incentives: Performance-based incentives, wherever applicable.

Benefits: Training, career development opportunities, and other company benefits as applicable.

Career Growth

OpportunitiesCustomer Service Executive → Senior Customer Service Executive → Team Leader → Assistant Manager / Operations Manager.

Ideal Candidate: A customer-oriented individual with good communication skills, a professional attitude, and the ability to handle customer queries effectively while delivering excellent service.

📌 Customer Service Executive (Noida)
🏢 EDUBRIDGE LEARNING PRIVATE
📍 Noida