- Handle customer queries and provide timely, professional support through calls, emails and other communication channels.
- Respond to customer enquiries regarding orders, products, delivery schedules and service requests.
- Coordinate with internal departments, including sales, production, logistics and quality, to resolve customer concerns.
- Track customer orders and provide regular updates on order status and delivery timelines.
- Maintain accurate customer records, order details and service-related documentation.
- Handle complaints, identify issues and coordinate with relevant teams to ensure resolution.
- Follow up with customers to ensure satisfaction and maintain strong customer relationships.
- Escalate complex issues to the appropriate team or reporting manager.
- Prepare regular reports on customer enquiries, complaints and resolution status.
- Ensure skilled communication and adherence to company service standards.