We are hiring Customer Service Executives for our e-commerce process in Gurgaon. Candidates will assist customers with order-related queries, delivery updates, returns, refunds, cancellations, and complaints while ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through calls, chat, and email.
- Assist with order tracking, delivery issues, returns, refunds, and cancellations.
- Resolve customer complaints professionally.
- Coordinate with internal teams to resolve customer issues.
- Maintain customer records and meet service quality standards.
Eligibility Criteria
- Freshers and experienced candidates can apply.
- Valuable communication skills in Hindi and English.
- Basic computer knowledge.
- Customer-focused attitude and problem-solving skills.
- Willingness to work in rotational shifts, if required.
Experience Requirements
- Freshers: No prior experience required; training will be provided.
- Experienced: 6 months to 3 years in customer service, BPO, or e-commerce support preferred.
Salary & Benefits
- Salary: As per company policy and experience.
- Incentives, if applicable.
- Training and career growth opportunities.
Work Location: Gurgaon (Gurugram), Haryana. Skills: e-commerce,communication,customer service,english
📌 Customer Service Executive (Gurugram)
🏢 Career Elevators
📍 Gurugram
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