Job Title: Customer Service & Email Process Intern | Remote | India

Company: Skillzenloop

Location: Remote, India

Job Type: Full-time Internship

Duration: 1–3 Months

Stipend: ₹15,000–₹16,000 per month

Experience: Fresher / Entry-Level

About the Role

Skillzenloop is looking for a customer-focused and organised Customer Service & Email Process Intern to support customer enquiries, manage email communication, and assist with service-related operations. The selected candidate will gain practical experience in customer relationship management, written communication, query resolution, and digital support workflows while working remotely with the team.

Key Responsibilities

- Respond to customer enquiries through email and other approved digital communication channels.
- Provide accurate information and guidance based on established company procedures.
- Understand customer concerns and assist in resolving routine queries.
- Draft qualified, clear, and customer-friendly email responses.
- Maintain records of customer interactions, complaints, and follow-up activities.
- Track pending requests and coordinate timely responses.
- Escalate complex issues to the appropriate team for resolution.
- Assist in documenting recurring customer concerns and frequently asked questions.
- Update customer information and service records accurately.
- Coordinate with internal teams to address customer requests.
- Follow customer service guidelines and communication standards.
- Handle customer information responsibly and maintain confidentiality.
- Support service quality reviews and identify opportunities to improve customer experience.

Skills and Qualifications

- Good written and verbal communication skills.
- Strong command of written English and professional email etiquette.
- Basic computer knowledge and familiarity with email applications.




- Familiarity with Microsoft Office or Google Workspace.
- Good typing accuracy and attention to detail.
- Strong problem-solving and organisational abilities.
- Ability to communicate politely and professionally with customers.
- Valuable time-management skills and the ability to prioritise tasks.
- Willingness to learn customer support tools and service workflows.
- Ability to work independently and collaborate effectively in a remote environment.

Eligibility Criteria

- Candidates pursuing or holding a degree in Business Administration, Commerce, Management, Arts, Communication, or a related field may apply.
- Freshers and entry-level candidates are welcome.
- Candidates interested in customer support, email operations, and customer relationship management are encouraged to apply.
- Applicants should have access to a computer and a reliable internet connection.

What You Will Gain

- Practical exposure to customer service and email support operations.
- Experience in professional written communication and query handling.
- Understanding of complaint management and escalation procedures.
- Opportunities to strengthen problem-solving and customer relationship skills.
- Familiarity with digital communication and customer management tools.
- Experience working with a remote team and structured service workflows.

Internship Details

- Duration: 1–3 Months
- Stipend: ₹15,000–₹16,000 per month, subject to applicable internship terms.
- Employment Type: Full-time Internship
- Work Mode: Remote
- Location: India
- Experience Level: Fresher / Entry-Level

Application Process

Interested candidates can apply through LinkedIn by submitting their updated resume and relevant information. Candidates are encouraged to highlight their communication skills, email writing abilities, computer proficiency, and any relevant customer service experience in their applications.

📌 Customer Service & Email Process Intern | Remote | India
🏢 Skillzenloop
📍 India