Company Description GSEC INTERNATIONAL LIMITED is a United Kingdom–based company headquartered at 1 Wyecliffe Terrace Bath Street, Hereford. The organization operates in a professional, customer-focused environment and values reliable, high-quality service delivery. Team members work with international stakeholders and are encouraged to contribute to continuous improvement of processes and customer interactions.

The company offers opportunities for growth and development in a structured, supportive setting. Joining GSEC INTERNATIONAL LIMITED means being part of a team that prioritizes professionalism, accountability, and strong client relationships.

Role Description This is a full-time, on-site Customer Service Agent role based in Thiruvananthapuram.

The Customer Service

Agent will handle incoming customer inquiries via phone, email, and other channels, providing timely and accurate information. The role includes resolving issues, logging interactions in the system, and following up to ensure customer satisfaction. The agent will collaborate with internal teams to address complex requests, escalate concerns when necessary, and maintain clear documentation of all cases.



Day-to-day responsibilities also involve adhering to service standards, meeting performance targets, and contributing feedback to improve the overall customer experience.

Qualifications

- Candidates should possess skills in Customer Service and Customer Support, including handling inquiries and resolving issues effectively.
- Candidates should possess skills related to Customer Experience and Customer Satisfaction, focusing on building positive, long-term relationships.
- Candidates should be capable of working as Customer Service Representatives, managing multiple channels and maintaining professional communication.
- Robust verbal and written communication skills in English and relevant local languages.
- Ability to work on-site in Thiruvananthapuram, handle high volumes of interactions, and remain calm under pressure.
- Basic computer literacy, familiarity with CRM or ticketing systems, and accurate data entry skills.
- Previous experience in a customer-facing role is preferred; experience with international clients is an advantage.
- Minimum of a high school diploma; a degree in business, communications, or a related field is beneficial.

📌 Customer Service Agent (Thiruvananthapuram)
🏢 GSEC INTERNATIONAL
📍 Thiruvananthapuram