We are looking for a Customer Relationship Executive (CRE) who can efficiently manage patient enquiries, provide counselling over phone, coordinate appointments, and ensure smooth communication between doctors and patients. The candidate should have good communication skills, patient handling ability, and basic coordination experience.
Key Responsibilities
Handle incoming patient enquiry leads through phone calls, WhatsApp, and other communication channels.
Counsel patients regarding clinic services and treatments.
Schedule and manage doctor consultation appointments.
Follow up with existing and potential patients regularly.
Respond to patient queries and provide necessary assistance.
Coordinate between doctors and patients for smooth consultation and treatment processes.
Remind patients about upcoming treatment sessions and follow-up visits.
Maintain proper patient records and documentation.
Assist and guide patients during their clinic visits to ensure a smooth experience.
Support the front office and patient coordination activities when required.
Skills Required
Good communication and interpersonal skills.
Basic computer knowledge and documentation skills.
Ability to handle patients professionally and politely.
Good coordination and follow-up skills.
Ability to work in a team environment.
Preferred Qualification
Any graduate or diploma holder.
Experience in customer service, telecalling, counselling, healthcare, wellness/aesthetic clinic, or hospital coordination will be an added advantage.
Work Environment
Qualified clinic environment.
Interaction with doctors, staff, and patients on a daily basis.