Responsible for managing customer relationships, supervising the CRE team, handling sales and service customer complaints, and improving overall customer satisfaction.
- Manage daily CRM operations.
- Supervise the CRE team and monitor performance.
- Handle customer complaints related to both sales and service.
- Ensure timely customer follow-ups and complaint resolution.
- Improve customer satisfaction and retention.
- Maintain customer records and prepare reports.
Required Experience
- Minimum 3–5 years of experience in the automobile industry is mandatory.
- Experience in CRM operations is preferred.
- Valuable communication and team management skills.
- Ability to resolve sales and service customer complaints effectively.