PEAK Plates is looking for a proactive, customer-focused Customer Relationship Executive to manage client communications, ensure customer satisfaction, and support the smooth functioning of our daily meal subscription services. The ideal candidate should have valuable communication skills, a professional attitude, and the ability to handle customer queries, coordinate with internal teams, and maintain strong client relationships.

Key Responsibilities 1.

Customer Communication: Handle customer enquiries through phone calls, WhatsApp, and other communication channels. 2.

Client Relationship Management: Maintain positive relationships with existing clients and ensure a high level of customer satisfaction. 3.

Order Coordination: Coordinate daily meal subscriptions, delivery schedules, meal preferences, and client requirements. 4.

Customer Feedback: Collect feedback, address complaints, and coordinate with the kitchen and delivery teams to resolve issues promptly. 5.

Subscription Management: Track subscription renewals, new enquiries, cancellations, and customer follow-ups. 6.

Sales Support: Follow up with potential customers, explain available meal plans, and assist in converting enquiries into subscriptions. 7.

Record Keeping:



Maintain accurate customer details, order records, feedback, and communication logs. 8.

Team Coordination: Work closely with the kitchen, dietitian, and delivery team to ensure smooth daily operations.

Requirements - Excellent verbal and written communication skills.

- Good interpersonal skills and a customer-oriented approach.
- Basic computer knowledge, including MS Excel or Google Sheets.
- Ability to manage multiple tasks and handle customer concerns professionally.
- Good organizational and follow-up skills.
- Fluency in Malayalam and English; Hindi is an added advantage.
- Prior experience in customer service, customer relationship management, sales, or a similar role is preferred.
- Freshers with good communication and organizational skills may also apply.

Preferred

Candidate A responsible, organized, and solution-oriented individual who can communicate effectively with customers, manage daily follow-ups, and contribute to customer retention and business growth.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Leave encashment

Work Location: In person

📌 Customer Relationship Executive (Kakkanad West)
🏢 Personalised Eating for Active Kinetics
📍 Kakkanad West